Enrol

Brisbane Enrolment

Please read through the following enrolment information for the IH Brisbane campus.

Payment

Please note: If studying at two colleges, payment must go to the college you are studying at first.

Please make your Telegraphic Transfer or Bank Draft payable to:

IH CAIRNS :

"International House Queensland English Language College Pty. Ltd."

IH BRISBANE:

"Access Learning Institutes Pty. Ltd."

Entry Requirements for IHQ Courses

GENEral english

Courses range from Beginner to Advanced levels.There are no pre-requisites for entry to a Beginner course.

Students who apply for Elementary to Advanced level courses must complete our application form detailing their years of studying English and current proficiency.

Students are accepted onto a General English course with their understanding that an IH Entrance test will be completed on their first day to assess level.

CAMBRIDGE EXAM PREPARATION COURSES

FCE Course – acceptance to this course is subject to successful passing of the IHQ FCE entrance test

CAE course – acceptance to this course is subject to successful passing of the IHQ CAE entrance test

CPE course – acceptance to this course is subject to successful passing of the IHQ CPE entrance test

IELTS Exam Preparation Courses

To qualify for the IELTS course students must complete an Intermediate level course or pass the IH entrance test at this level.

English for Academic Purposes

To qualify for the English for Academic Purposes course students must complete an Upper Intermediate level course or pass the IH entrance test at this level.

General English* and Further Study

Courses commence with a General English programme. The exit level of this programme is our Advanced level course.

Students who apply for Elementary to Advanced level courses must complete our application form detailing their years of studying English and current proficiency.

The length of the course is determined by the students' current level.

Students are accepted onto a General English course with their understanding that an IH Entrance test will be completed on their first day to assess level.

Student Visa Application

If you are studying 12 weeks or less, ask your Australian Embassy about a 'Tourist Visa'

. If you are studying full time (25 and 20 hours English study/week) for more than 12 weeks you must apply for a 'Student Visa'.

The Procedure

  1. Contact your local Australian Embassy or Consulate for information about obtaining a student VISA & health insurance cover (O.S.H.C.)
  2. Select your course and complete the enrolment form.
  3. Send full payment of all fees with your enrolment form, including the following fees:
    • Enrolment fee, $A180
    • Accommodation placement fee, $A185
    • Airport Transfer fee, $A100
    • Materials fee, $A70 - 10 week courses or under ($A140 - over 10 week courses and $A180 - over 20 week courses) and
    • Health insurance (O.S.H.C.) fee
  4. We will send you Confirmation of Enrolment.
  5. Take the Confirmation of Enrolment to the Australian Embassy or Consulate in your country to secure your VISA.
  6. Using the password we issue to you, go to our website and read the orientation pack.
  7. Inform us when your VISA is issued. Also inform us as early as possible of your Arrival Date, Flight No. & Time of Arrival.
  8. On arrival, ask at Reception for your health insurance card.

Terms and Conditions

Current O.S.H.C. prices

 

3 months

6months

9months

12months

Single 

 85.50 171 256.50 342

Family

171 342 513 684

Cancellations & Refunds

    This is clearly stated on our Course Fees and Enrolment Forms brochure under Cancellation and Refund Policy.  However it is set out again here for sake of your information.

  1. Any cancellation before 28 days of Start Date will result in fees being refunded less $180 for enrolment expenses. Refunds are payable within 4 weeks of receipt of a written application.
  2. Cancellations less than 28 days before the Start Date will result in fees being refunded less the fee for the first 28 days of the course plus $180 for enrolment expenses. Refunds are payable within 4 weeks of receipt of a written application.
  3. All cancellations as a result of failure to obtain a student visa will be refunded less $180 for enrolment expenses. Refunds are payable within 4 weeks of receipt of a written application.
  4. No fees will be refunded after the commencement date of the student's course.*
  5. We require two weeks notice of cancellation or change to homestay bookings and four weeks notice of cancellation or change to accommodation bookings at Cairns Student Lodge or Brisbane Student House.
  6. All applications for a refund of fees must be made in writing and addressed to the school.
  7. We guarantee to run all courses as advertised. In the unlikely event that IHQ is unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by IHQ at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement. If IHQ is unable to provide a refund or place you in an alternative course our Tuition Assurance Scheme (TAS) OSTAS will place you in a suitable alternative at no extra cost to you. Finally, if OSTAS cannot place you in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place you in a suitable alternative course or, if this is not possible, you will be eligible for a refund as calculated by the Fund Manager.
  8. Refunds will be paid by IHQ directly to the person who contracted with the school unless that person authorizes otherwise.
  9. Refund will be paid in the same currency in which the fees were paid, unless payment in that currency is impracticable.
  10. Fees are not transferable and no deferment, suspension or leave of absence will be granted.

    11. This agreement and the availability of complaints and appeals processes, does not remove the right to take further action under Australian consumer protection laws.

    *This is company policy. However, in extreme cases, at the discretion of the Director, a partial refund may be organised.

Complaints and appeals

International House Queensland provides a fair and equitable complaints and appeals process for all students. Displayed in all student class rooms and placed within the student handbook are disciplinary procedures and grievance procedures for students to follow.

DIsciplinary procedures

Teacher / staff responsibilities

    If a student disrupts a class, arrives repeatedly late, does not complete homework or breaches general school rules, the following may occur:

  1. The teacher may speak privately with the student.
  2. If the problem continues, the Teacher informs the student counsellor of the problem.
  3. The student counsellor interviews the student and makes recommendations to the teacher.
  4. If all of the above fails to solve the student's problem, then the Director of Studies will meet with the student.
  5. If the problem continues, then a formal letter will be written to the student and copied to the Principal Administrator. The letter clearly outlines that DIAC will be notified of the student's breach of the College's rules and regulations.

STUDENT responsibilities

    If a student disrupts a class, arrives repeatedly late, does not complete homework or breaches general school rules, the following may occur:

  1. All students will arrive 5 minutes prior to class time.
  2. Students arriving 10 minutes after class commencement will not be admitted to the class and will be marked absent for that class time.
  3. All students must give their teacher Doctor's certificates to clarify absences from school. Students absent due to personal reasons must see the student counsellor.
  4. All students must maintain 80% attendance in the class.
  5. Students must abide by all Queensland State and Federal Government laws, rules and regulations.
  6. Students must complete all homework to the best of their abilities.
  7. Students must behave in a socially acceptable manner at all times.
  8. Students must not behave in a discriminatory manner.
  9. Smoking is not permitted in the building and only the smoking zone designated downstairs. Eating and drinking is not permitted in the classrooms.
  10. Alcohol is not permitted outside the licensed back veranda during open times.
  11. Students must not damage or litter the premises.
  12. Students under the age of 18 years may not leave the school's premises unless with a Teacher or with permission from their in school guardian - Accommodation Officer.

GrIevence & Appeals Procedure

  1. Educational

    2. If you should have any kind of educational problem you should:

    • See your teacher
    • If not satisfactorily resolved, see the Director of Studies
    • If not satisfactory, a formal written complaint must be submitted to the Principal Administrator who will commence investigations within 10 working days of the written lodgement
  2. Accommodation

    3. Any accommodation problems:

    • See the Accommodation Officer
    • If not resolved, see the Office Manager
    • If not satisfactory, a formal written complaint must be submitted to the Principal Administrator who will commence investigations within 10 working days of the written lodgement
  3. Financial / Administrative / miscellaneous
    • see the Secretary at reception
    • If not satisfactory, a formal written complaint must be submitted to the Principal Administrator who will commence investigations within 10 working days of the written lodgement
  4. Students and/or providers may nominate a support person to accompany him/her at any stage of the dispute resolution process. International House Queensland English Language College is committed to dealing with student problems quickly and fairly. Members of staff will try to help you with your problem, however if you are not satisfied you have the right to take your problems to an external body if required
  5. If it is not possible to resolve the dispute internally, via the process above, the College will arrange for independent mediation to resolve the dispute. Independent mediation is available through the:

    6. Australian Council for Private Education and Training (ACPET),
    Lennons Commercial Tower,
    Level 26, 76 Queen Street, Brisbane.
    Ph: 3210 1628 or Fax: 3210 6347.
    Email: qld@acpet.edu.au

    OR

    The Dispute Resolution Centre -
    Level 1, Brisbane Magistrate's Court,
    363 George Street,
    Brisbane QLD 4000.
    Ph: 3239 6269 or Fax: 3239 6284.

    If a student is concerned about the actions of this College they may approach the State Registration Authority for CRICOS. In Queensland this is the Department of Education, Training and the Arts (DETA). The Director-General of DETA has the power to suspend or cancel the College's registration or a course if a breach of the requirements of registration provision is proved. Concerns about the conduct of the College should be addressed to:

    The Manager,
    CRICOS Registration,
    Office of Non-State Education,
    Queensland Department of Education,
    PO Box 15033,
    City East, QLD 4002.

    Complaints must be made in writing.

  6. If a student chooses to access the provider's complaints and appeals processes the registered provider must maintain the student's enrolment while the complaints process and appeals is ongoing.
  7. If the internal or external complaint handling or appeal process result in a decision that supports the student, the registered provider must immediately implement any decision and/or corrective and preventive action required & advise the student of the outcome.

IH Brisbane

IH Brisbane

  • Level 1,
    379 Queen Street
    GPO Box 2229
    Brisbane, Queensland
    Australia 4001
  • +61 7 3220 1011
  • +61 7 3220 1113
  • adminbrisbane@ihqld.com
  • CRICOS Provider Code: 02369F